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E-Service

E-Service

The e-Service module – is an environment installed on the contractor’s side, e.g. the general contractor of a project or a service company contracted based on a long-term agreement. It allows safe data entry and delivers information online directly to the external company, significantly speeding up and streamlining performance of the works. The e-Service module supports, among others, the following:

  • receiving online notifications for servicing by the contractor;
  • activating a work order online by the contractor;
  • registering the contractor's employees on the current basis in the ordering company's plant;
  • daily reporting of the performed works according to the schedule and their automatic valuation according to the contract;
  • recording any embedded materials delivered by the contractor in accordance with the materials specification;
  • controlling the progress of the contractor's works based on the scope resulting from the work order or the agreement;
  • issuing acceptance certificates submitted for verification and acceptance;
  • issuing the invoice online for the completed works; receiving complaints and notifications resulting from the terms of the contractor's guarantee.
E-Service

The substantive scope of this module is highly definable and depends on the requirements specified in the assumptions for the configuration of the solution.