Help Desk

E-Service

E-Service

Complete control over external service operations — all in one place

e-Service connects your partners and in-house teams within a secure, integrated environment. Manage tasks, track progress and eliminate delays with ease.

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E-Service

What is e-Service?

e-Service is an Eurotronic system module designed to enable secure, remote collaboration with external service providers and contractors. It allows partners to enter data, update information and access required documents directly within your system — all in real time.

This solution was created to shorten response times, eliminate errors caused by emailing files back and forth and streamline the flow of information between your organisation and subcontractors. The entire process takes place within an environment that meets the highest data-security standards

E-Service

With e-Service you can:

  • rely on secure login and full access control,
  • exchange information instantly and in real time,
  • manage external partners as efficiently as internal teams,
  • eliminate errors caused by working on outdated data,
  • save time through faster information flow,
  • benefit from full integration with other Eurotronic modules.

Operational challenges that hold your organisation back

See how the e-Service module addresses them

Dispersed communication channels

e-Service centralises all information in one place, preventing communication chaos.

Delays in
task execution

The module provides quick access to tasks and real-time updates, which significantly shortens response times and speeds up completion.

Lack of control
over data

e-Service provides secure authentication and granular permissions, ensuring all data remain protected and properly governed.

Errors caused by working with multiple file versions

e-Service updates all data in real time, removing the need to exchange files manually and eliminating the risk of version-related mistakes.

Difficulties in reporting and monitoring progress

e-Service provides complete activity history and on-demand reporting, ensuring transparency and straightforward progress tracking.

What you gain with the e-Service module?

e-Service is more than a tool — it delivers a tangible advantage in your day-to-day collaboration with external contractors. Implementing this module drives measurable improvements in efficiency, security and communication quality across the entire process.

01
Faster task completion

External partners work directly within your system in real time, accelerating the delivery of assigned tasks.

02
Fewer errors

Removing email-based file exchanges and eliminating work on outdated data greatly improves the accuracy and reliability of information.

03
Greater control over activities

Full, real-time visibility into subcontractor actions and complete operational history.

04
Time savings

A faster flow of information and no need to manually consolidate data.

05
Better work organisation

External contractors operate as an integrated part of your team.

06
Integration with other Eurotronic modules

Data entered via e-Service is instantly available across the entire Eurotronic ecosystem.

e-Service

Enter data securely and manage external contractors with confidence.

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E-Service
E-Service

Tasks you can carry out with the e-Service module

  • Receiving service requests online directly from the contractor
  • Launching work orders online by the contractor
  • Ongoing registration of contractor personnel on the client’s premises
  • Daily reporting of completed work against the schedule, with automatic valuation in line with the contract
  • Recording installed materials supplied by the contractor in accordance with the material specification
  • Monitoring contractor progress based on the scope defined in the order or contract
  • Issuing acceptance protocols for verification and approval
  • Issuing invoices online for completed works
  • Receiving warranty-related claims and notifications from the client

Who is the e-Service module designed for?

e-Service is ideal wherever fast information exchange, strong data governance and a single secure working environment — even with external partners — are essential.

Manufacturing companies

Industrial plants

Service providers

Maintenance organisations

Multi-department enterprises

Facility-management companies

Energy-sector organisations

Construction and installation firms

Our clients

Slide
E-Service

Our high expectations were fully met — both in terms of system functionality and the quality of collaboration.

E-Service

Public Company Orlen Lietuva

Director of Minetenance Bogusław Zgorzelski

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Faq

The e-Service module is an advanced component of Eurotronic’s CMMS platform, designed to enable secure, remote collaboration with external service providers and contractors. Through e-Service, partners can enter data, update information and access required documentation directly within your system, in real time.

The module streamlines maintenance processes, reduces the risk of errors and significantly shortens the turnaround time for service activities.

No. The e-Service module operates entirely online and is accessible via a web browser. There is no need to install any additional software on the computers of either your employees or external partners. This allows subcontractors to log into the system quickly and easily, simplifying both onboarding and day-to-day use in managing service activities.

Data security within the e-Service module is a top priority for Eurotronic. The system employs multi-level user authentication, encrypted data transmission (SSL/TLS) and granular access-rights management. Administrators can precisely define which information and functions are available to individual service partners, minimising the risk of data leakage or unauthorised access to sensitive information.

Yes. The e-Service module allows you to grant access to multiple service providers and contractors simultaneously. Each company and user can be assigned individual permissions, enabling precise control over the scope of data and tasks available to specific partners. This approach simplifies coordination and collaboration with numerous contractors without the risk of errors.

The e-Service module is an integral component of Eurotronic’s comprehensive maintenance management system. It integrates seamlessly with other modules such as ZMT CMMS (asset and work order management), Scheduler (task planning), Permit to Work (access control and safety management), and e-Mobile (mobile access to operational data). This full integration enables end-to-end service management, improved operational efficiency, and complete transparency across all activities.

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